Returns and Cancellation Policy

Cancellation Before Shipment

  • If you are cancelling your order on the same day, you are not required to pay the cancellation charges. If you are cancelling your order on the next day, you will have to pay cancellation charges.
  • If you wish to cancel your order, which is not shipped, you may contact our customer support team through email (help.rkstore@gmail.com) or you can drop Whatsapp message & call us at (9716782654).
  • If you are cancelling your order before shipment, you are not required to pay the cancellation charges.
  • In such cases, the order will be cancelled, and the money will be refunded to you within 72-84 business hours after the cancellation request is duly processed by us.

 

Cancellation After Shipment

  • If you wish to cancel your order, which is already shipped, you may contact our customer support team through email (help.rkstore@gmail.com) or you can drop Whatsapp message & call us at (9716782654)
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 72-84 business hours.
  • The cancellation charges will be deducted from the amount paid by you and balance amount will be refunded
  • If you are cancelling your order after shipment, you will be liable to pay the cancellation charges of Rs.100/-

 

Refunded Process

  • In case of cancellation before shipment, we process the refund within 72-84 business hours after receiving the cancellation request.
  • In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 72-84 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, not available.

 

Returns and Replacements 

If you wish to return or replace your order you may contact our customer support team through email (help.rkstore@gmail.com) or you can drop Whatsapp message & call us at (9716782654).

Product is damaged due to misuse/overuse.

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.

Serial Number is tampered with.

Product is used or altered.

If request is initiated after 5 business days of order delivery.

Free product provided by brand.

 

Undelivered Orders

If your order is not delivered due to any of these reasons.

  • Wrong address
  • Phone not answered
  • Person not available in given address
  • Door locked

In case of any of these reasons, your order will be cancelled and you will receive a refund after deducting the cancellation charges of Rs.100/-

Once we receive the product(s) back and verify its packaging/condition, we will refund your balance amount will be refunded within 72-84 business hours.

 

Important Notice

R K Store.in shall not entertain any complaints after 5 days, once the order is delivered.